Description
To all our dear customers, Thanks very much for your attention about our store. Please add our store to your wishlist, then you will get the latest information about the New Arrivals and Promotion. When you shopping from our store, please check the size information and address before order.
Our processing time is 2-4 workdays when the payment confirmed. So do please confirm everything before we ship out. Most of our products are in stock, only few items maybe updated delay about the stock informations, but we will reply you very soon. Any questions, please feel free to contact us, we will reply you in 24 hours. Enjoy your shopping time! *^0^*
ElaCentelha Customer Service
Customer Service
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TERM OF SALES |
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1.About the color difference Under the display of goods are all more less chromatic aberration, and if you want it perfectly , please contact clearly before buying ,we can communicate about it. |
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2.We have our own Photographer for tooking photo of our product, Because of light and your computer screen 's reason , photo might be a little bit different in your photo screen Please understand 🙂 |
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3.If you adjust some standard of color. different display will show different color , but if you are not sure about color of the image, you can contact us , we will confirm the photo of the dress you want..:) |
| 4.There might be some mistakes when we upload our product, we can't notice it immediately ,if you think something is not right in the description, please let us know , we will fix it immediately , and thank you in advance..About Parcel's weight , it is assured by estimation, if you are not sure , and you want a specific a number, we can weigh it and provide it 🙂 |
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Country |
Courier |
Delivery Time Rate (Business days) |
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7-10 |
11-15 |
15-30 |
40-45 |
>60 |
>90 |
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Russia |
China Post Air Mail |
20.6% |
61.1% |
70.1% |
71.5% |
Refund |
/ |
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UK |
China Post Air Mail |
5.2% |
25% |
57% |
12.3% |
Refund |
/ |
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Canada |
China Post Air Mail |
2.3% |
7.8% |
96.9% |
20% |
Refund |
/ |
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Isreal/Latvia/Germany/France Other Countrys |
China Post Air Mail |
1.3% |
2.3% |
30% |
80.5% |
Refund |
/ |
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Brazil |
China Post Air Mail |
0 |
0 |
45.5% |
30.8% |
18.9% |
Refund |
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USA |
E-Packet |
20.6% |
61.1% |
20.5% |
6.4% |
Refund |
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For International Shipping, delivery may slightly delay sometimes due to custom rules or other uncertain reasons,like typhoon and so on ,thank you for your understanding 🙂 |
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Please make sure your delivery information is correct , if we can't contact you by your information, you parcel may destroyed by your local post office ,it is a loss for both of us, and focus on aliexpress if we need to send you some message |
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Reason |
Who pay who return shipping cost |
Accept Return or Exchange |
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Quality Problem |
ElaCentelha |
We accept return or any reason in 7 days |
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Wrong item |
ElaCentelha |
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Size doesn't match the description (1-3 CM manual measurements is inevitable) |
ElaCentelha |
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Doesn't meet buyer's imagination |
Buyer |
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Sligh Color difference |
Buyer |
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Your pet doesn't like it |
Buyer |
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We will accept return within 7 days of your order's receipt when merchandise is unworn, unwashed, and with label. About Parcel's weight , it is assured by estimation, if you are not sure , and you want a exact, we can provide it 🙂 |
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